FAQ

Snipers VS Thieves Update Version 2.0

• How can I customise my Character?
• Where has my Clan gone?
• How to change my Rifle?
• How to change my Mask?
• How do I change the color of my suit?
• Can I change my name and how do I do it?

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General

• I've found someone being offensive on chat, what should I do?
• What are promo codes and where do I enter them?
• I can see Emojis that I can't use, why?
• Am I playing against bots or real people?
• Game Not Loading
• I've found a hacker, what should I do?

Purchases

• I saw a bundle earlier but it's no longer available, why?
• Where can I buy gold?
• I made a purchase but did not receive it. What should I do?

Profile

• How do I change outfit colours?
• Can I swap my profile between Android devices?
• Can I swap my progress between iOS and Android devices?
• How do I reset my profile?
• How do I save my game with Google Play?
• How do I change my name?

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Items

• I put on a new mod and lost my old mod, why?
• How do I get Gold?
• How to get/change Masks?
• How can I add Rifle Mods?

Seasons

• I lost stars, why?
• What are seasons and how do I join them?
• I logged back into the game and my Season Rank is lower, why?